Delete your driver account

You can delete your VG Transport driver account at any time, from inside the driver app. This page explains how, and what happens to your data.

How to delete your account

1. Open the VG Transport Driver app and sign in.
2. Go to Profile.
3. Tap Delete account, at the bottom of the page.
4. Read what will be deleted, type DELETE, enter your password and confirm.

You cannot delete your account while a delivery is in progress. Finish or hand back the delivery first, then try again.

What is deleted

• Your name, email address, phone number and profile photo.
• Your driving licence details and the licence, registration, insurance and any pardon documents you uploaded. The files are removed from our storage.
• Your vehicle details.
• Your last known location, and your sign-in details, so the account can no longer be used.
• Your app notifications and the push tokens for your devices.

What is kept

• The deliveries you completed, and the invoices raised for them. We are required to keep these for accounting and tax purposes.
• These records keep an internal reference number instead of your name. They no longer identify you.
• Records of staff actions on your account, such as when it was approved, which we keep as an audit trail.

Accounting records are kept for six years, as Canadian and Quebec tax rules require, and are then deleted.

If you no longer have the app

Email us at info@vgtransportmieuxetre.ca from the address on your account and ask us to delete it. We will confirm your identity and remove your personal data.

We answer deletion requests within 30 days, as Quebec's Law 25 requires.